Store Manager: Lead Retail Ops & Customer Experience

Safelite Group; O’Fallon (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

Benefits package valued over $10k

401(k) with company match

Medical coverage plans

PTO and holidays

Tuition reimbursement up to $5,250

Job summary

Safelite Group is seeking a Store Manager to lead daily store operations, focusing on quality and customer service. You will manage staff, scheduling, inventory, and cash handling while driving KPIs and ensuring compliance with regulations.

The role requires 3+ years of leadership experience in retail or service centers, with strong communication and coaching skills. You’ll work to deliver world‑class service and maintain a safe, efficient work environment at our Missouri location.

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Excellent communication and interpersonal skills with a mobile workforce.

Responsibilities

• Oversee daily store operations including opening/closing, work orders, and cash handling.
• Drive KPI performance and ensure goals are met or exceeded (NPS, Time to Serve, conversions).
• Ensure SafeTech certification and quality installs/repairs through coaching and training.

Skills

Leadership

Customer service

Communication

Staffing & scheduling

Coaching & training

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Safelite Group is seeking a Store Manager to lead daily store operations, focusing on quality and customer service. You will manage staff, scheduling, inventory, and cash handling while driving KPIs and ensuring compliance with regulations.

The role requires 3+ years of leadership experience in retail or service centers, with strong communication and coaching skills. You’ll work to deliver world‑class service and maintain a safe, efficient work environment at our Missouri location.