Customer-First Store Leader | Service & KPI Champion

Safelite Group; Fond du Lac (WI); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Weekly pay and bonuses

401(k) with company match

Medical coverage plans

PTO, holidays and volunteer days

Tuition reimbursement up to 5250 USD

Job summary

Safelite Group in Fond du Lac, WI invites a Store Manager to lead daily store operations with a focus on quality and service, ensuring a memorable customer experience. You will coach and schedule staff, manage inventory, cash handling, and loss prevention, while driving KPIs and maintaining safety and storefront appearance.

The role requires 3+ years of leadership in retail or service, a valid driver's license, and excellent communication; physical duties include lifting up to 35 lbs and working

Qualifications

• Strong leadership experience in retail or service environments
• Excellent communication and interpersonal skills
• Ability to manage staff schedules and store operations
• Proficiency with Microsoft Office and store systems

Responsibilities

• Oversee daily store operations including opening/closing, staffing, scheduling and cash handling
• Drive KPIs such as NPS, time-to-serve, conversions and quality metrics
• Ensure SafeTech-like certifications and proper maintenance of vehicles and equipment
• Provide guidance and coaching to staff and collaboration with marketing for in-store displays
• Deliver world-class customer service and respond to complaints/warranty issues
• Handle inventory control, loss prevention, and store appearance

Skills

Communication skills

Leadership

Time management

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Safelite Group in Fond du Lac, WI invites a Store Manager to lead daily store operations with a focus on quality and service, ensuring a memorable customer experience. You will coach and schedule staff, manage inventory, cash handling, and loss prevention, while driving KPIs and maintaining safety and storefront appearance.

The role requires 3+ years of leadership in retail or service, a valid driver's license, and excellent communication; physical duties include lifting up to 35 lbs and working