Store Manager: Lead People, Sales & Service

Designer Brands; Waco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

DSW is seeking a Market Leader to elevate the in-store experience by coaching associates and directing store strategies aligned to company goals. You will drive KPI performance, oversee omni-channel activities, and lead a talent-centric team in a fast-paced retail environment.

The ideal candidate has 4+ years of retail management, strong communication, and the ability to work nights and weekends. This role emphasizes teamwork, integrity, and delivering a consistent customer experience across

Qualifications

• Excellent customer service, professionalism, enthusiasm.
• Ability to develop collaborative working relationships.
• Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Ability to prioritise business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to time-bound goals.
• Proven ability to lead an operationally sound business with minimal oversight.
• Must be available to work nights, weekends, holidays and varied shifts.
• Proficient with technology to engage in customer interactions (Register, iPhone, Calculator).
• Must be able to stand or walk for long periods.
• Lifting up to 50 pounds and frequent stooping/kneeling/crouching/crawling.

Responsibilities

• Elevate in-store experience by coaching associates and leaders to meet KPI targets.
• Develop and communicate store strategies aligned to company goals; foster innovation.
• Deliver financial plans and adjust to changes in business trends.
• Create a recognizable culture through recognition and accountability.
• Resolve customer and employee feedback with urgency.
• Plan merchandise movement responding to trends and inventory needs.
• Oversee omni-channel activities including BOPIS and Charge/Send.
• Lead talent strategy and ensure policy compliance.
• Hire and train staff to meet store goals and corporate standards.
• Perform other duties as assigned by leadership.

Skills

Excellent customer service

Collaborative relationships

Recruitment

Coaching

Motivation

Results driven

Verbal communication

Written communication

Lead with tempo

Operational excellence

Availability nights/weekends/holidays

Mobility and standing/walking

Lifting up to 50 pounds

Stoop/kneel/crouch/crawl

Tech-savvy (POS, iPhone, calculator)

Education

High school diploma or equivalent

4+ years retail management experience

Some college preferred

Tools

Register Keyboard

POS systems

iPhone

Calculator

Job description

DSW is seeking a Market Leader to elevate the in-store experience by coaching associates and directing store strategies aligned to company goals. You will drive KPI performance, oversee omni-channel activities, and lead a talent-centric team in a fast-paced retail environment.

The ideal candidate has 4+ years of retail management, strong communication, and the ability to work nights and weekends. This role emphasizes teamwork, integrity, and delivering a consistent customer experience across