Store Leader: Drive Customer Experience & Growth

Designer Brands; Germantown (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

DSW is seeking a Market Leader to elevate the customer experience and drive store performance. You will lead a team, model expected behaviors, and partner with leaders to execute strategies that align with the company vision.

The role requires a minimum of 4 years in retail management, strong customer service, and the ability to work nights and weekends. Join a brand that values growth, teamwork, and delivering great shopping experiences.

Qualifications

• Minimum 4 years of retail management experience.
• Minimum high school diploma; some college preferred.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Elevate in-store experience by coaching associates and leaders.
• Develop and communicate store strategies aligned to company goals.
• Drive KPI performance through weekly/monthly analysis.
• Foster recognition and resolve feedback promptly.
• Plan merchandise movement in response to trends.
• Oversee omni-channel activities like BOPIS and orders.
• Lead labor planning and scheduling to meet targets.

Skills

Customer service

Leadership

Recruiting

Coaching

Communication

Time management

Education

High School Diploma

Job description

DSW is seeking a Market Leader to elevate the customer experience and drive store performance. You will lead a team, model expected behaviors, and partner with leaders to execute strategies that align with the company vision.

The role requires a minimum of 4 years in retail management, strong customer service, and the ability to work nights and weekends. Join a brand that values growth, teamwork, and delivering great shopping experiences.