Store Manager — Lead Customer Experience in Vision Care

LensCrafters; West Nyack (NY); On-site; USD 77,000 - 133,000; Full time

Job summary

LensCrafters in West Nyack, NY is seeking a Store Manager to lead daily operations, coach the team, and ensure flawless customer experiences while aligning with the LensCrafters Brand Story. You will analyze store KPIs, partner with optometrists, and drive sales, inventory, and safety standards to deliver top results in a fast-paced retail environment.

Must have strong communication, leadership, and business acumen; 4+ years of supervisory experience; a high school diploma or college degree

Qualifications

• Strong communicator and listener.
• Sales skills and merchandising knowledge.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs
• Attracts and hires highly engaged team to ensure the store has the right people
• Partners with the Doctor of Optometry to elevate customer experience and drive KPIs
• Maintains safety programs and store standards to deliver a great patient experience

Skills

Leadership

Communication

Sales skills

Time management

Negotiation

Team management

Education

High School diploma

College degree

Job description

LensCrafters in West Nyack, NY is seeking a Store Manager to lead daily operations, coach the team, and ensure flawless customer experiences while aligning with the LensCrafters Brand Story. You will analyze store KPIs, partner with optometrists, and drive sales, inventory, and safety standards to deliver top results in a fast-paced retail environment.

Must have strong communication, leadership, and business acumen; 4+ years of supervisory experience; a high school diploma or college degree