Optical Store Lead & Customer Experience Manager

Visionworks; New York (NY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks in New York is seeking an Optical Supervisor/Assistant Manager to lead store operations, model customer-first service, and support the General Manager in achieving financial goals while coaching the team toward a flawless patient and customer journey.

The role focuses on driving sales, supervising staff, coordinating doctor appointments and eyewear services, and delivering a bold, human experience in-store.

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Education

HS Diploma, GED or equivalent

Job description

Visionworks in New York is seeking an Optical Supervisor/Assistant Manager to lead store operations, model customer-first service, and support the General Manager in achieving financial goals while coaching the team toward a flawless patient and customer journey.

The role focuses on driving sales, supervising staff, coordinating doctor appointments and eyewear services, and delivering a bold, human experience in-store.