Optical Retail Store Manager — Lead Customer Experience

Luxottica; West Nyack (NY); On-site; USD 77,000 - 133,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager in New York to lead a high-volume optical retail team. You will drive customer satisfaction, coach staff, and analyze KPI data to improve sales, labor efficiency, and training outcomes.

Responsibilities include hiring, partner collaboration with the Doctor of Optometry, and keeping safety standards while delivering a flawless in-store experience. Competitive pay and benefits are provided.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management experience

Team building

Communication skills

Sales skills

Time management

Analytical thinking

Education

High School Diploma

College degree

ABO Certification

LensCrafters Final Inspector Certification

Tools

LC Dashboard

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Store Manager in New York to lead a high-volume optical retail team. You will drive customer satisfaction, coach staff, and analyze KPI data to improve sales, labor efficiency, and training outcomes.

Responsibilities include hiring, partner collaboration with the Doctor of Optometry, and keeping safety standards while delivering a flawless in-store experience. Competitive pay and benefits are provided.