Store Manager: Lead, Coach & Grow On-Site

Brobston Group; Chicago (IL); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Monthly incentive program

Paid time off

VIP access to L’Oréal internal shop

Learning & Development opportunities

Employee resource groups

Mental health & wellbeing programs

Job summary

Aesop Store Manager role focuses on leading a high-performing team to deliver exceptional customer experiences in a dynamic retail setting.

You will drive performance, develop talent, and uphold Aesop’s standards while collaborating with cross-functional partners across Marketing, Visual Merchandising, and Retail Operations. The position emphasizes on-floor leadership and a merchant mindset to exceed commercial targets.

Qualifications

• 5+ years of experience in leading and motivating a team in a customer/sales-focused retail or hospitality environment.
• Strong commercial acumen and ability to drive sales targets and KPIs.
• Proven ability to coach, provide feedback, and build high-performing teams.
• Experience on shop floor with hands-on leadership and scheduling.
• Ability to sign off on onboarding and retention initiatives.

Responsibilities

• Drive store performance and growth by setting quarterly goals and managing plans.
• Develop and monitor performance of Retail Consultants and communicate priorities.
• Lead customer experience through coaching and ongoing training on service standards.
• Participate in recruitment and onboarding of Retail Consultants.
• Ensure efficient store operations and adherence to retail standards.

Skills

Retail leadership

Sales targets

Coaching & feedback

Team development

Customer experience

Job description

Aesop Store Manager role focuses on leading a high-performing team to deliver exceptional customer experiences in a dynamic retail setting.

You will drive performance, develop talent, and uphold Aesop’s standards while collaborating with cross-functional partners across Marketing, Visual Merchandising, and Retail Operations. The position emphasizes on-floor leadership and a merchant mindset to exceed commercial targets.