Store Manager — Elevate Customer Experience in Optics

LensCrafters; Providence (RI); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Providence, RI is seeking a Store Manager to lead daily store operations, deliver exceptional customer service, and drive KPI performance. You will train and coach the team, analyze reports, and partner with the Doctor of Optometry to elevate the customer and patient experience.

The role demands strong leadership, sales skills, and a solid understanding of optical merchandise and store processes.

Qualifications

• High School diploma or equivalent
• Experience in retail management and store operations
• Strong communication and leadership abilities
• Knowledge of optical theory and merchandise
• Familiarity with POS systems and store metrics
• Ability to train and coach staff
• A results-driven mindset with KPI focus

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyses reporting to create and implement action plans to improve store KPIs
• Attracts and hires highly engaged team to ensure the right people in the right place
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Guides team to execute operational, inventory, and visual standards to ensure best customer experience
• Ensures all Company approved safety programs are implemented and maintained per standards

Skills

Communication

Math skills

Sales skills

Cash register proficiency

Time management

Influencing skills

Team leadership

Optical knowledge

Merchandise knowledge

Operational knowledge

Negotiation skills

Education

High School graduate or equivalent

College degree or equivalent

Tools

LC Dashboard

Job description

LensCrafters in Providence, RI is seeking a Store Manager to lead daily store operations, deliver exceptional customer service, and drive KPI performance. You will train and coach the team, analyze reports, and partner with the Doctor of Optometry to elevate the customer and patient experience.

The role demands strong leadership, sales skills, and a solid understanding of optical merchandise and store processes.