Visionary Store Leader: Elevate Customer Experience & KPIs

LensCrafters; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters in New York is seeking a Store Manager to lead a high-performing team and deliver the brand promise. The role focuses on aligning the customer experience with the LensCrafters story, driving KPIs, and ensuring flawless execution of store operations.

The position requires 4+ years of supervisory experience, strong leadership and communication skills, and solid optical product knowledge. You will coach staff, manage schedules, and partner with the Doctor of Optometry to elevate

Qualifications

• High School graduate or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of store operations, processes and business implications.
• Strong influencing, negotiating and communication skills.
• Familiar with cash registers, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Lead LensCrafters store team to deliver unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reports to improve KPIs, including NPS, sales, and labor.
• Attract and hire a highly engaged team for the right roles at the right time.
• Collaborate with the Doctor of Optometry to elevate customer and patient experience.
• Ensure safety programs and store guidelines are followed.

Skills

Management experience

Team leadership

Communication skills

Sales skills

Optical knowledge

Cash handling

Math skills

Time management

Negotiation

Education

High school diploma

College degree or equivalent

ABO Certification

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Job description

LensCrafters in New York is seeking a Store Manager to lead a high-performing team and deliver the brand promise. The role focuses on aligning the customer experience with the LensCrafters story, driving KPIs, and ensuring flawless execution of store operations.

The position requires 4+ years of supervisory experience, strong leadership and communication skills, and solid optical product knowledge. You will coach staff, manage schedules, and partner with the Doctor of Optometry to elevate