Store Manager: Drive KPI, Team & Customer Experience

Designer Brands; Holland (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

DSW is seeking a Store Manager to lead in-store operations, coach a diverse team, and drive KPI performance while delivering an outstanding customer experience. You will implement store strategies aligned with company goals and manage omni-channel activities to meet customer needs.

The role requires strong leadership, excellent communication, and the ability to work nights, weekends, and holidays. Join a dynamic team at DSW and help shape a culture of accountability and growth.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).

Responsibilities

• Elevate the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and KPI.
• Develop and communicate store strategies that align to the company strategy. Foster growth mindset and innovation.
• Deliver financial plans to drive KPI performance on a weekly/monthly/quarterly basis.
• Foster an environment of recognition and accountability.
• Resolve customer and associate feedback with urgency.
• Plan and direct merchandise movement responding to customer trends.
• Oversee omni-channel activities in-store including BOPIS and Charge/Send.
• Lead talent strategy and conduct performance reviews.

Skills

Customer service

Leadership

Recruitment

Communication

Time management

Education

High school diploma

Some college

Job description

DSW is seeking a Store Manager to lead in-store operations, coach a diverse team, and drive KPI performance while delivering an outstanding customer experience. You will implement store strategies aligned with company goals and manage omni-channel activities to meet customer needs.

The role requires strong leadership, excellent communication, and the ability to work nights, weekends, and holidays. Join a dynamic team at DSW and help shape a culture of accountability and growth.