Store Manager: Customer Experience & Ops Leader

Safelite; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) with company match

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite in Oklahoma City is seeking a Store Manager to lead daily store operations, ensure exceptional service, and maintain store standards. You will supervise team members, manage scheduling, inventory, and cash handling to deliver a memorable customer experience.

The role emphasizes KPI execution, safety, and compliance, with a focus on coaching, training, and maintaining a high-performing, engaged workforce in a fast-paced retail service environment.

Qualifications

• High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

Skills

Leadership

Customer service

Communication skills

Staffing & scheduling

Microsoft Office

Crucial conversations

Safety awareness

Education

High School Diploma / GED

Job description

Safelite in Oklahoma City is seeking a Store Manager to lead daily store operations, ensure exceptional service, and maintain store standards. You will supervise team members, manage scheduling, inventory, and cash handling to deliver a memorable customer experience.

The role emphasizes KPI execution, safety, and compliance, with a focus on coaching, training, and maintaining a high-performing, engaged workforce in a fast-paced retail service environment.