Store Manager: KPI‑Driven Ops Leader, PTO & Tuition

Safelite Fulfilment; Oklahoma City (OK); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company matching

Health benefits

Paid time off

Holidays and volunteer days

Paid training

Job summary

Safelite is seeking a Store Operations Leader in Oklahoma City to oversee daily store activities, including open/close, work orders, inventory and cash handling. You will drive team performance to meet KPIs, ensure SafeTech certification, and provide guidance on vehicle maintenance.

You will lead customer service efforts, collaborate with marketing on displays, and handle complaints and warranty issues, with a focus on safety and regulatory compliance.

Qualifications

• High School Diploma/GED or 5-7 years leadership/supervisory experience.
• 3+ years leadership in retail/service center environments; automotive exp preferred.
• Proficient with Microsoft Office Suite and general office equipment.
• Excellent communication with mobile workforce; able to have crucial conversations.

Responsibilities

• Oversee daily store operations, open/close, work orders, inventory and cash handling.
• Drive team performance to meet KPIs and company goals, including NPS and Time to Serve.
• Ensure technicians are SafeTech certified; coach for quality installs/repairs.
• Provide guidance on vehicle maintenance and collaborate with marketing on displays.
• Deliver world-class customer service and address complaints/warranty issues.
• All other duties as assigned.

Skills

Leadership

Driver's license

Communication skills

Crucial conversations

Professional appearance

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Safelite is seeking a Store Operations Leader in Oklahoma City to oversee daily store activities, including open/close, work orders, inventory and cash handling. You will drive team performance to meet KPIs, ensure SafeTech certification, and provide guidance on vehicle maintenance.

You will lead customer service efforts, collaborate with marketing on displays, and handle complaints and warranty issues, with a focus on safety and regulatory compliance.