Store Leadership Lead: Customer Experience and Sales

S&G Stores; Michigan; On-site; USD 42,000 - 54,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager to directly support the store manager in running the store efficiently and in compliance with laws and company policies. The role involves supervising staff, driving sales, and maintaining asset controls.

The ideal candidate has retail or customer service experience, and completion of relevant supervisory training. This position requires a flexible schedule including weekends and evenings to meet retail demands.

Qualifications

• Strong communication skills and ability to resolve issues.
• Solid understanding of retail business management practices.
• Knowledge of all types of store transactions and related programs.
• Awareness of safety protocols and incident handling.

Responsibilities

• Provides customer service leadership and direction for the entire store and team of employees at the location.
• Ensures that employees follow all Company policies.
• Maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by developing leaders and empowering employees.
• Responds quickly to emergencies for safety and notifies responsible individuals.
• Ensures merchandising and marketing programs are executed properly with correct sign placement.
• Educates staff on selling initiatives to maximize sales.
• Monitors store activities to ensure proper transactions are conducted.
• Ensures foodservice products are fresh by rotating stock and removing outdated items.
• Ensures timely completion of required store reports and performance appraisals.

Skills

Communication skills

Retail knowledge

Leadership / supervisory skills

Store transactions knowledge

Safety awareness

Education

High School Diploma or GED

Job description

S&G Stores is seeking an Assistant Manager to directly support the store manager in running the store efficiently and in compliance with laws and company policies. The role involves supervising staff, driving sales, and maintaining asset controls.

The ideal candidate has retail or customer service experience, and completion of relevant supervisory training. This position requires a flexible schedule including weekends and evenings to meet retail demands.