Assistant Store Manager - Customer Experience Leader

S&G Stores; New Hudson (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager to directly support the store manager and help ensure efficient operations, sales, and profitability while maintaining asset controls. The role requires managing staff, enforcing policies, and aligning with store goals to deliver excellent customer service.

The candidate should have a high school diploma or GED, retail experience, and prior supervisory exposure. Training programs and strong communication are essential.

Qualifications

• High school diploma or GED required.
• Retail experience and customer service background required.
• Prior supervisory experience preferred.
• Completion of Assistant Store Manager Training program and other company training required.
• Good understanding of company systems and technology.
• Excellent communication skills and ability to resolve issues.

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees in the same location.
• Ensures employees follow all Company policies.
• Maintains clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by developing leaders and empowering employees.
• Responds quickly to emergencies for safety and security of customers and employees.

Skills

Customer service

Leadership

Communication

Problem solving

Retail knowledge

Education

High School Diploma or GED

Tools

Company systems

Job description

S&G Stores is seeking an Assistant Manager to directly support the store manager and help ensure efficient operations, sales, and profitability while maintaining asset controls. The role requires managing staff, enforcing policies, and aligning with store goals to deliver excellent customer service.

The candidate should have a high school diploma or GED, retail experience, and prior supervisory exposure. Training programs and strong communication are essential.