Assistant Store Manager — Customer Experience Leader

S&G Stores; Greenville (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

S&G Stores is seeking an Assistant Manager to provide direct support to the store manager. The role ensures efficient operation, legal compliance, and adherence to company policies while guiding staff to maximize sales and maintain asset controls.

The position emphasizes leadership to develop employees, manage performance, and uphold customer service standards within a busy retail environment.

Qualifications

• High School Diploma or GED required.
• Retail or customer service experience required.
• Previous supervisory experience preferred.
• Completion of Assistant Store Manager Training or similar programs encouraged.
• Knowledge of retail systems and technology helpful.
• Strong communication and problem-solving skills.
• Understanding of retail business management practices.
• Familiarity with various store transactions and programs.
• Ability to handle customer and employee incidents with care.

Responsibilities

• Provides customer service leadership and direction for the entire store and team.
• Ensures employees follow all Company policies.
• Maintains a clean, organized store appearance.
• Fosters an environment focused on customer service and satisfaction.
• Develops leaders and empowers employees to improve productivity.
• Responds quickly to emergencies for safety of customers and staff.
• Executes merchandising and marketing programs with plan-o-gram integrity.
• Maximizes sales and educates staff on selling initiatives.
• Monitors transactions to ensure proper execution.
• Rotates foodservice products to maintain freshness.
• Completes all store reports and performance appraisals in a timely fashion.

Skills

Customer service leadership

Supervisory experience

Excellent communication

Retail management

Store transactions knowledge

Issue resolution

Education

High School Diploma or GED

Job description

S&G Stores is seeking an Assistant Manager to provide direct support to the store manager. The role ensures efficient operation, legal compliance, and adherence to company policies while guiding staff to maximize sales and maintain asset controls.

The position emphasizes leadership to develop employees, manage performance, and uphold customer service standards within a busy retail environment.