Retail Store Leader — Customer Experience & Sales

S&G Stores; Wauseon (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

S&G Stores in United States is seeking an Assistant Manager to support the store manager, ensuring efficient operations and compliance with laws and company policies while guiding staff to maximize sales and profits.

The role requires supervisory experience, strong customer service skills, and knowledge of retail systems. You will lead a team, maintain policy adherence, and drive store performance in a fast‑paced environment.

Qualifications

• High School Diploma or GED.
• Retail experience / Customer Service Experience Required.
• Previous supervisory experience preferred.
• Completion of the Assistant Store Manager Training program and other relevant company required training programs and required certifications.
• Good understanding of Company systems and technology.
• Excellent communication skills and the ability to research and resolve issues.
• Knowledge of retail business management practices.
• Knowledge of all types of store transactions and related programs.
• Knowledge of ways to handle customer and employee injuries, incidents and accidents.

Responsibilities

• Provides customer service leadership and direction for entire store and team of employees working in the same location.
• Ensures that employees follow all Company policies.
• Promotes and maintains a clean and organized store appearance inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures all merchandising and marketing programs are executed properly, including sign placement.
• Ensures the store maximizes sales and educates staff on selling initiatives.
• Monitors store activities to ensure that transactions are taking place in the proper manner.
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products.
• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion.

Skills

Leadership

Customer service leadership

Communication skills

Supervisory experience

Research/issue resolution

Retail knowledge

Education

High School Diploma or GED

Assistant Store Manager Training

Required trainings & certifications

Job description

S&G Stores in United States is seeking an Assistant Manager to support the store manager, ensuring efficient operations and compliance with laws and company policies while guiding staff to maximize sales and profits.

The role requires supervisory experience, strong customer service skills, and knowledge of retail systems. You will lead a team, maintain policy adherence, and drive store performance in a fast‑paced environment.