Retail Customer Service Lead — Store Operations

S&G Stores; Wauseon (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

S&G Stores in Ohio is seeking an Assistant Store Manager to directly support the store manager and help ensure daily operations run smoothly. You will lead customer service, supervise staff, and safeguard assets while upholding store policies.

The role emphasizes maintaining a clean, well-merchandised environment, handling cash/card transactions with integrity, and ensuring compliance with safety and foodservice standards. Weekend availability required.

Qualifications

• Retail experience or customer service required.
• Ability to lift 50 pounds occasionally and stand through shifts.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure merchandising and marketing programs are implemented properly.
• Ensure foodservice products are fresh and appealing by rotating products appropriately.
• Monitor store activities to ensure transactions are taking place properly.
• Respond quickly to emergencies for the safety and security of customers and employees.

Skills

Customer service

Retail

Job description

S&G Stores in Ohio is seeking an Assistant Store Manager to directly support the store manager and help ensure daily operations run smoothly. You will lead customer service, supervise staff, and safeguard assets while upholding store policies.

The role emphasizes maintaining a clean, well-merchandised environment, handling cash/card transactions with integrity, and ensuring compliance with safety and foodservice standards. Weekend availability required.