Store Leadership: Elevate Guest Experience (Full-Time)

UDF-MyScoop Branding; Florence (KY); On-site; USD 21,000 - 23,000; Full time

Job summary

UDF-MyScoop Branding in Florence, KY is seeking an Assistant Manager to ensure outstanding service and smooth shift operation. The role supports The Hi Five Guest Experience and supervises staff during 37–40 hour weeks, including first, second or third shifts.

Responsibilities include coaching associates, store administration, managing guest interactions, cash handling, POS and gas console operations, stocking, security and maintenance, and ensuring compliance with laws and company policies.

Qualifications

• Experience managing a team in a fast-paced retail/food service environment.
• Strong customer service mindset with ability to resolve issues.
• Knowledge of cash handling and basic accounting procedures.
• Familiarity with liquor/tobacco sales compliance requirements.

Responsibilities

• Manage other associates, coach the Hi Five Guest Experience, and assist with interviewing and training.
• Oversee store administration, including paperwork and deliveries.
• Ensure high-quality guest service and store readiness at all times.
• Operate DipSide items and maintain proper stock in beverage and dairy sections.
• Handle POS transactions, gas sales, and cash/credit handling accurately.
• Stock shelves, rotate products, and maintain cleanliness and display standards.
• Maintain security and follow company policies for safety and incidents.
• Ensure compliance with laws and company policies and report variances.

Skills

People management

Shift supervision

Customer service

Cash handling

POS operation

Alcohol sales compliance

Tools

POS terminal

Gas Console

Job description

UDF-MyScoop Branding in Florence, KY is seeking an Assistant Manager to ensure outstanding service and smooth shift operation. The role supports The Hi Five Guest Experience and supervises staff during 37–40 hour weeks, including first, second or third shifts.

Responsibilities include coaching associates, store administration, managing guest interactions, cash handling, POS and gas console operations, stocking, security and maintenance, and ensuring compliance with laws and company policies.