Store Experience Lead: Guest Service & Operations

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

UDF-MyScoop Branding in Cincinnati seeks an Assistant Manager to lead the Hi Five Guest Experience and supervise on-duty associates during a 37–40 hour week. The role ensures exceptional service, compliance with laws, and maintenance of store conditions while supporting efficient shift operations.

Responsibilities include coaching staff, handling store admin, supervising POS and gas transactions, and ensuring safety and cleanliness.

Qualifications

• Must be legally qualified to conduct all sales transactions including alcohol and tobacco sales.
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to operate POS terminal and gas console.

Responsibilities

• Supervise on-duty associates and coach for The Hi Five Guest Experience.
• Administer store operations: scheduling, paperwork, deliveries, transfers.
• Ensure clean, presentable store conditions and good guest service at all times.

Tools

POS terminal

Gas console

Job description

UDF-MyScoop Branding in Cincinnati seeks an Assistant Manager to lead the Hi Five Guest Experience and supervise on-duty associates during a 37–40 hour week. The role ensures exceptional service, compliance with laws, and maintenance of store conditions while supporting efficient shift operations.

Responsibilities include coaching staff, handling store admin, supervising POS and gas transactions, and ensuring safety and cleanliness.