Store Leader: Elevate Customer Experience & Results

Lids; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Lids is seeking an Assistant Store Manager who will drive store performance through effective people leadership, coaching, and customer service excellence. You will manage scheduling, training delivery, and adherence to policies while ensuring the store delivers a premier shopping experience.

You will lead visual merchandising, cash handling, and inventory processes, while supporting recruitment and fostering an inclusive, high-energy team culture aligned with Lids standards.

Qualifications

• Experience leading store teams and driving performance.
• Strong training and coaching abilities with a focus on staff development.
• Proven customer service excellence and problem-solving skills.

Responsibilities

• Act as Manager on Duty for scheduling issues and customer escalations.
• Lead staff through training programs, goal setting, and performance follow-up.
• Oversee discipline processes with verbal and written warnings when needed.
• Foster an inclusive, respectful team environment and ensure dress code compliance.
• Schedule and staff the store, including peak periods and coverage gaps.
• Recruitment support and training for store personnel on operations and procedures.
• Ensure policy compliance and safeguard company inventory, funds, and property.
• Execute store-wide merchandising, signage, and cleanliness standards.
• Manage cash handling, opening/closing tills, and bank deposits.
• Prepare for inventory audits and support accuracy checks.
• Open and close the store according to SOPs.

Skills

People management

Training & development

Customer service

Retail operations

Merchandising

Job description

Lids is seeking an Assistant Store Manager who will drive store performance through effective people leadership, coaching, and customer service excellence. You will manage scheduling, training delivery, and adherence to policies while ensuring the store delivers a premier shopping experience.

You will lead visual merchandising, cash handling, and inventory processes, while supporting recruitment and fostering an inclusive, high-energy team culture aligned with Lids standards.