Store Leadership & Customer Experience Champion

On; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

On is seeking a Lead Store Advisor to leverage leadership skills to drive sales, mentor Store Advisors, and uphold operational excellence in our Washington, DC store.

You will supervise customer interactions, optimize inventory and visual merchandising, and collaborate with store leadership and IT/facilities teams to ensure smooth operations and a premium shopping experience.

Join us to shape the future of our retail environment and advance your career in a dynamic, customer-focused setting.

Qualifications

• Proven leadership experience and ability to supervise and motivate a team.
• Experience mentoring store staff and improving customer service.
• Strong knowledge of product features and brand philosophy.

Responsibilities

• Lead and mentor Store Advisors to deliver exceptional customer service.
• Supervise customer interactions and ensure premium shopping experiences.
• Manage inventory tasks and support visual merchandising standards.
• Collaborate with store leadership, IT, and facilities on store operations.

Skills

Leadership

Team mentorship

Customer service

Brand knowledge

Tools

Store systems

POS systems

IT liaison

Job description

On is seeking a Lead Store Advisor to leverage leadership skills to drive sales, mentor Store Advisors, and uphold operational excellence in our Washington, DC store.

You will supervise customer interactions, optimize inventory and visual merchandising, and collaborate with store leadership and IT/facilities teams to ensure smooth operations and a premium shopping experience.

Join us to shape the future of our retail environment and advance your career in a dynamic, customer-focused setting.