Store Experience Lead & Merch Champion

On; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

On is seeking a Lead Store Advisor in New York to drive sales, mentor Store Advisors, and ensure operational excellence. You will supervise customer interactions, manage inventory tasks, and uphold premium visual displays while aligning with leadership and IT on store operations.

You will lead a team with 2-3 years in retail and at least one year in leadership, bringing strong communication, visuals, and a passion for fashion, sports, or related outlets. Weekend/evening availability is required.

Qualifications

• 2-3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Brand Champion: embody and communicate our brand philosophy and culture in every customer interaction.
• Team Leadership: supervise, mentor, and motivate a team of Store Advisors.
• Product and Brand Expertise: maintain knowledge of product specs and stay updated on company initiatives.
• Operational Excellence: assist with inventory tasks and uphold premium visual merchandising standards.
• Operational Support: be the main contact for store leadership, IT, and Facility Management on operations.
• Cross-Functional Collaboration: align with store leadership to drive overall business success.

Skills

Communication

Visual merchandising

Team leadership

Customer focus

Store operations

Job description

On is seeking a Lead Store Advisor in New York to drive sales, mentor Store Advisors, and ensure operational excellence. You will supervise customer interactions, manage inventory tasks, and uphold premium visual displays while aligning with leadership and IT on store operations.

You will lead a team with 2-3 years in retail and at least one year in leadership, bringing strong communication, visuals, and a passion for fashion, sports, or related outlets. Weekend/evening availability is required.