Senior Store Advisor: Elevate Experience & Team

On; Seattle (WA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employee discount

401k program

15 days vacation time off

Store closure on Christmas Day & New Y

Product perks

Job summary

On is seeking a Lead Store Advisor in Seattle to elevate floor execution and team performance through coaching and role-modeling premium standards. You will anchor the 5 Steps of Service and guide Advisors to deliver a premium experience that strengthens fan loyalty.

Reporting to the Store Leader, you will drive functional excellence across store operations, people, and customer experiences, while maintaining meticulous standards and a positive, high-energy culture across the team in our Seattle

Qualifications

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Ability to lead projects, manage floor priorities, or informally mentor peers to achieve performance goals.
• Understanding of service excellence and ability to analyze information to solve problems and handle planned changes.

Responsibilities

• Orchestrate floor flow as a role model for the 5 Steps of Service and empower Advisors to deliver premium experiences.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) while upholding meticulous store standards.
• Resolve complex after-sales inquiries with empathetic, personalized solutions and protect fan relationships.
• Coach and motivate the team with balanced feedback to foster accountability and premium positioning.

Skills

Team leadership

Mentoring peers

Problem solving

Emotional intelligence

Attention to detail

Product storytelling

Service excellence

Job description

On is seeking a Lead Store Advisor in Seattle to elevate floor execution and team performance through coaching and role-modeling premium standards. You will anchor the 5 Steps of Service and guide Advisors to deliver a premium experience that strengthens fan loyalty.

Reporting to the Store Leader, you will drive functional excellence across store operations, people, and customer experiences, while maintaining meticulous standards and a positive, high-energy culture across the team in our Seattle