Customer Experience Lead — Retail Store

COS; Washington (District of Columbia); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Employee Assistance Program

Vacation/Wellness

Job summary

COS in Washington, DC is hiring a Supervisor to lead a customer-focused team and ensure exceptional store experiences. You will guide styling, product knowledge, and a welcoming environment while supporting management on opening/closing and daily operations.

Ideal candidates bring retail experience, strong communication, and a passion for fashion. This is a full-time role with schedules including evenings, weekends, and holidays, based in-store in the DC area.

Qualifications

• Experience in retail or hospitality with knowledge of store operations.
• Ability to lead a team and deliver excellent customer service.
• Comfort handling opening/closing, stock delivery, and replenishment.

Responsibilities

• Deliver exceptional customer experiences with styling advice and product knowledge.
• Own store opening/closing procedures and support management.
• Interpret sales data with leadership to boost performance.
• Inspire a team of sales associates to uphold service standards.
• Oversee daily operations to maintain efficiency and compliance.

Skills

Leadership

Customer service

Store operations

Communication

Adaptability

Proactivity

Team motivation

Job description

COS in Washington, DC is hiring a Supervisor to lead a customer-focused team and ensure exceptional store experiences. You will guide styling, product knowledge, and a welcoming environment while supporting management on opening/closing and daily operations.

Ideal candidates bring retail experience, strong communication, and a passion for fashion. This is a full-time role with schedules including evenings, weekends, and holidays, based in-store in the DC area.