Store Supervisor: Lead Customer Experience & Team

COS; Washington (District of Columbia); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount

Incentive program (HIP)

Employee assistance program

Vacation/Wellness pay

Holiday/Parental pay

Job summary

COS in Washington, DC is seeking a results-driven Supervisor to lead a customer-focused team and deliver exceptional in-store experiences. You will drive styling guidance, product knowledge, and a welcoming atmosphere, while managing opening/closing tasks and coordinating with leadership to optimize store performance.

The role emphasizes strong communication, adaptability, and a proactive mindset to energize the sales floor and ensure seamless daily operations.

Qualifications

• Previous experience in retail/hospitality with knowledge of opening/closing and stock delivery processing.
• Customer-focused with a commitment to excellent service.
• Product passion and enthusiasm for the brand.
• Adaptable and flexible to changing priorities.
• Action-oriented and proactive to get things done.
• Strong communicator with active listening skills.
• Open to feedback and learning opportunities.

Responsibilities

• Deliver an excellent customer experience through styling advice, product knowledge, and engaging store environment.
• Take responsibility for store opening and closing procedures and support management.
• Interpret sales data and collaborate with leadership to optimize performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee day-to-day operations such as delivery, replenishment, and floor coverage.
• Act as a brand ambassador and uphold company values.

Skills

Customer service

Styling advice

Product knowledge

Engaging environment

Store operations

Sales data analysis

Team leadership

Shop floor operations

Brand ambassador

Job description

COS in Washington, DC is seeking a results-driven Supervisor to lead a customer-focused team and deliver exceptional in-store experiences. You will drive styling guidance, product knowledge, and a welcoming atmosphere, while managing opening/closing tasks and coordinating with leadership to optimize store performance.

The role emphasizes strong communication, adaptability, and a proactive mindset to energize the sales floor and ensure seamless daily operations.