Lead Store Advisor, Georgetown

On; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

On is seeking a Lead Store Advisor to leverage leadership skills to drive sales, mentor Store Advisors, and uphold operational excellence in our Washington, DC store.

You will supervise customer interactions, optimize inventory and visual merchandising, and collaborate with store leadership and IT/facilities teams to ensure smooth operations and a premium shopping experience.

Join us to shape the future of our retail environment and advance your career in a dynamic, customer-focused setting.

Qualifications

• Proven leadership experience and ability to supervise and motivate a team.
• Experience mentoring store staff and improving customer service.
• Strong knowledge of product features and brand philosophy.

Responsibilities

• Lead and mentor Store Advisors to deliver exceptional customer service.
• Supervise customer interactions and ensure premium shopping experiences.
• Manage inventory tasks and support visual merchandising standards.
• Collaborate with store leadership, IT, and facilities on store operations.

Skills

Leadership

Team mentorship

Customer service

Brand knowledge

Tools

Store systems

POS systems

IT liaison

Job description

At a Glance

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership : Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise : Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.