Retail Store Lead: Customer Experience & Sales

Astound; Washington (District of Columbia); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Floating holiday

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in Washington, DC seeks a hands-on Retail/RSR supervisor to oversee day-to-day operations, onboard staff, manage multi-store schedules, and coach the RSR team in partnership with the Regional Retail Manager.

You’ll back up store coverage, drive high-quality service, collaborate on sales reporting, and help with incentive programs to meet monthly targets. Occasional travel to other stores is required.

Qualifications

• 2-3 years' experience in Retail or Customer Service at Astound or similar
• Strong interpersonal and communication skills required
• Ability to learn and understand cable and data product/services quickly
• Knowledge of PCI compliance is a plus
• Capable of handling fast-paced retail environments

Responsibilities

• Oversee day-to-day operation of Retail and RSR functions
• Support onboarding of retail staff and manage scheduling across stores
• Back-up for regional stores including coverage for lunches and vacations
• Train, coach, and develop RSR team with Regional Retail Manager
• Influence staff to deliver high-quality service and sales results
• Collaborate on sales and service reporting and audits
• Manage cash handling, deposits, and posting payments
• Assist with attendance tracking and payroll as needed
• Promote company image and maintain professional appearance
• Occasional travel between stores to ensure smooth operations
• Ensure PCI compliance and audit processes are followed
• Assist with incentive programs and promotions to hit monthly targets
• Other duties as assigned

Skills

Phone customer support

Interpersonal skills

Positive attitude

Bilingual (plus)

Friendly, enthusiastic demeanor

Cable data products knowledge

Problem solving

Adaptability

Team collaboration

Education

High school diploma or equivalent

Job description

Astound in Washington, DC seeks a hands-on Retail/RSR supervisor to oversee day-to-day operations, onboard staff, manage multi-store schedules, and coach the RSR team in partnership with the Regional Retail Manager.

You’ll back up store coverage, drive high-quality service, collaborate on sales reporting, and help with incentive programs to meet monthly targets. Occasional travel to other stores is required.