Store Experience & Operations Lead

Designer Brands; Maryland; On-site; USD 24,000 - 37,000; Full time

Job summary

Designer Brands in Maryland is seeking a store leadership associate to drive customer experience and store results. You will partner with the Store Manager to execute daily priorities, manage merchandising, inventory, and omni-channel activities, and ensure policy compliance across the team.

The role emphasizes coaching, scheduling, payroll support, and maintaining a safe environment while delivering a consistently positive shopping experience for customers.

Qualifications

• Provide excellent customer service and maintain store standards.
• Assist in merchandising and inventory control to drive sales.
• Support store team with training and KPI focus.
• Ensure policy adherence and safety on floor.

Responsibilities

• Deliver positive customer experiences in-store.
• Open/close duties and daily maintenance.
• Assist management with inventory, audits, and POS tasks.
• Support omni-channel activities like BOPIS where applicable.

Skills

Customer service

Team collaboration

Communication skills

Time management

Shift flexibility

Tech proficiency

Stamina standing

Lifting 50 lbs

Mobility

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands in Maryland is seeking a store leadership associate to drive customer experience and store results. You will partner with the Store Manager to execute daily priorities, manage merchandising, inventory, and omni-channel activities, and ensure policy compliance across the team.

The role emphasizes coaching, scheduling, payroll support, and maintaining a safe environment while delivering a consistently positive shopping experience for customers.