Senior Store Experience Coach

ON.com LLC; McLean (VA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Vacation time 15 days

Job summary

ON.com LLC is seeking a Lead Store Advisor in McLean to elevate floor execution and customer experiences. You will model premium service, coach peers, and ensure the 5 Steps of Service are mastered to deliver a Cloud CX-driven experience that builds brand loyalty.

Reporting to the Store Leader, you will drive excellence across pillars like Customer, Store Operations, and People, guiding teams with balanced feedback and a culture of accountability.

Qualifications

• 3+ years of functional experience in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, manage floor priorities, or informally mentor peers to improve performance.
• Strong service-excellence mindset with the ability to analyze information and solve problems.

Responsibilities

• Orchestrate floor flow as a role model for the 5 Steps of Service and empower Advisors to deliver premium experiences.
• Drive functional excellence by owning a pillar (Customer, Experience, Store Operations, or People) with meticulous standards.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions.
• Coach and motivate the team with balanced feedback to foster a culture of shared accountability and premium presentation.

Skills

Coaching

Mentoring

Emotional intelligence

Attention to detail

Product storytelling

Problem solving

Job description

ON.com LLC is seeking a Lead Store Advisor in McLean to elevate floor execution and customer experiences. You will model premium service, coach peers, and ensure the 5 Steps of Service are mastered to deliver a Cloud CX-driven experience that builds brand loyalty.

Reporting to the Store Leader, you will drive excellence across pillars like Customer, Store Operations, and People, guiding teams with balanced feedback and a culture of accountability.