Store Leadership & Customer Experience Champion

Lids; San Clemente (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision

Retirement plan

Employer-paid benefits (disability, AD

Paid time off

Employee discount

Career development

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, guide a team, and uphold the Lids standards for customer service and store presentation. You will support scheduling, training, and performance, while ensuring a welcoming environment for customers and teammates.

Responsibilities include achieving sales targets, managing cash, and coordinating with store leadership to maintain inventories and visual merchandising.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer concerns when Store Manager is not present.
• Manage store associates using training programs, goal setting, and regular follow-up.
• Administer progressive discipline including verbal and written warnings in the absence of the Store Manager.
• Create a fun, inclusive environment and ensure adherence to company dress code and policies.
• Schedule and staff the store, including calling in associates during peak periods.
• Recruit and train store personnel on proper operations and procedures.
• Support effort to achieve KPIs, sales targets, and high customer service standards.
• Maintain cash handling, POS compliance, and inventory accuracy.
• Open and close the store following standard procedures.

Skills

Sales results

Interpersonal skills

Autonomy

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, guide a team, and uphold the Lids standards for customer service and store presentation. You will support scheduling, training, and performance, while ensuring a welcoming environment for customers and teammates.

Responsibilities include achieving sales targets, managing cash, and coordinating with store leadership to maintain inventories and visual merchandising.