Store Leader: Elevate Customer Experience & Team Growth

Belron; City of Watertown (NY); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Competitive pay and bonus

401(k) with company match

Medical coverage

PTO and holidays

Tuition reimbursement

Job summary

Safelite AutoGlass is seeking a Store Manager to lead daily operations with a focus on quality and service to deliver a memorable customer experience. You will supervise staff, manage scheduling, inventory, cash handling and safety, while driving performance toward KPI targets.

In this role you’ll build a high-performing team, ensure SafeTech training, and collaborate with marketing to display materials. The position offers competitive pay, bonus opportunities, and a comprehensive benefits

Qualifications

• High School Diploma or equivalent required; 5-7 years leadership/supervisory experience preferred.
• 3+ years leadership with an innovative approach toward incenting performance.
• 3-5 years in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Excellent communication with ability to influence and guide a mobile workforce.

Responsibilities

• Oversee daily store operations including opening/closing, scheduling and cash handling.
• Drive KPI performance and ensure goals are met or exceeded.
• Ensure SafeTech certification and quality installs/repairs performed.
• Provide world-class customer service and respond to complaints promptly.

Skills

Leadership

Communication

Customer service

Outdoor work adaptable

Professional appearance

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Job description

Safelite AutoGlass is seeking a Store Manager to lead daily operations with a focus on quality and service to deliver a memorable customer experience. You will supervise staff, manage scheduling, inventory, cash handling and safety, while driving performance toward KPI targets.

In this role you’ll build a high-performing team, ensure SafeTech training, and collaborate with marketing to display materials. The position offers competitive pay, bonus opportunities, and a comprehensive benefits