Store Leader – Luxury Retail & Team Growth

Tapestry (Coach/Kate Spade); New Orleans (LA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Kate Spade New York is seeking a store leadership professional to maximize productivity and profitability by building a high-performing team and elevating service standards. You will drive clienteling, omni-channel sales, and operational excellence while modeling brand behaviors and fostering an inclusive culture.

The role focuses on forecasting, planning, and achieving sales and productivity goals, with collaboration across visual, operations, HR, merchandising, and marketing teams to deliver

Formación

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsabilidades

• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring CRM/client book usage and proactive outreach.
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Recruit, onboard, train, and motivate a high-performing team that reflects brand values.

Conocimientos

Store leadership

Coaching

Stakeholder management

Communication

Conflict mediation

Time management

Data-driven decisions

Herramientas

CRM/clienteling tools

Microsoft Office

Descripción del empleo

Kate Spade New York is seeking a store leadership professional to maximize productivity and profitability by building a high-performing team and elevating service standards. You will drive clienteling, omni-channel sales, and operational excellence while modeling brand behaviors and fostering an inclusive culture.

The role focuses on forecasting, planning, and achieving sales and productivity goals, with collaboration across visual, operations, HR, merchandising, and marketing teams to deliver