Store Leader: Luxury Retail & Team Empowerment

Tapestry, Inc.; United States; On-site; USD 80,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

KateSpadeNewYork, a flagship brand in the Tapestry portfolio, seeks a store leader to maximize productivity and profitability. You will build a high‑performing team, elevate the service environment, and drive results through clienteling, omni‑channel sales, and operational excellence.

You will set the tone, model brand behaviors, and cultivate an inclusive culture where associates thrive as their authentic selves. Strong English, 3+ years in luxury retail, and CRM proficiency are required.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.

Responsibilities

• Model and elevate premium service standards; coach in real time to ensure a superior client experience.
• Lead clienteling and omni-channel strategies; drive CRm, client book usage, and KPI achievement (conversion, AOV, UPT, ship‑from‑store, BOPIS).
• Empower teams to resolve customer issues swiftly; leverage social selling programs and live stream activities where applicable.
• Gather customer feedback and product insights to inform leadership decisions and improve the guest experience.
• Recruit, onboard, train, and motivate a high-performing team that reflects brand values.

Skills

Leadership

Coaching

Communication

Data-driven decisions

Customer focus

Tools

Microsoft Office

CRM systems

Job description

KateSpadeNewYork, a flagship brand in the Tapestry portfolio, seeks a store leader to maximize productivity and profitability. You will build a high‑performing team, elevate the service environment, and drive results through clienteling, omni‑channel sales, and operational excellence.

You will set the tone, model brand behaviors, and cultivate an inclusive culture where associates thrive as their authentic selves. Strong English, 3+ years in luxury retail, and CRM proficiency are required.