Luxury Store Leader: Clienteling, Team Leadership & Growth

Tapestry, Inc.; New Orleans (LA); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a store leader to maximize productivity and profitability by building a high-performing team and elevating service standards. You will drive clienteling, omni-channel strategies, and operational excellence while modeling the brand’s values across the team.

You will forecast and analyze sales trends, collaborate with cross-functional partners, and ensure brand aesthetics and visual storytelling are front and center.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• A combination of education and experience will be considered.

Responsibilities

• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
• Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Skills

Store leadership

Customer service leadership

CRM/clienteling

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM tools

Job description

Kate Spade New York is seeking a store leader to maximize productivity and profitability by building a high-performing team and elevating service standards. You will drive clienteling, omni-channel strategies, and operational excellence while modeling the brand’s values across the team.

You will forecast and analyze sales trends, collaborate with cross-functional partners, and ensure brand aesthetics and visual storytelling are front and center.