Store Leader: Luxury Brand & Clienteling Expert

Tapestry, Inc.; Puerto Rico; On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

kate spade new york is seeking a highly talented store leader to maximize productivity and profitability by building a high-performing team and elevating the customer experience. You will drive clienteling, omni-channel sales, and operational excellence to deliver premium service.

The role requires coaching, strong communication, and a data-driven approach to meet and exceed KPIs while upholding brand standards across store operations.

Qualifications

• 3+ years of store leadership in luxury or premium retail
• Strong coaching, communication and stakeholder management
• Data-driven decision making and performance coaching
• Proficiency with Microsoft Office; CRM/clienteling tools; social selling awareness

Responsibilities

• Model kate spade new york service behaviors and selling standards to deliver premium client experiences
• Drive clienteling and omni-channel strategies with CRM usage, proactive outreach, and KPI achievement
• Empower team to resolve customer issues swiftly and utilize social selling programs
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values
• Forecast, plan and drive store sales and productivity against goals
• Collaborate with leadership and cross-functional partners to execute brand strategies
• Oversee visual merchandising and brand storytelling through displays and windows
• Ensure operational procedures, cash handling, security, and compliance are followed

Job description

kate spade new york is seeking a highly talented store leader to maximize productivity and profitability by building a high-performing team and elevating the customer experience. You will drive clienteling, omni-channel sales, and operational excellence to deliver premium service.

The role requires coaching, strong communication, and a data-driven approach to meet and exceed KPIs while upholding brand standards across store operations.