Luxury Store Leader: Elevate Service & Growth

Tapestry, Inc.; Fort Worth (TX); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition aid

Job summary

Kate Spade New York is seeking a store leader to drive productivity and profitability in its flagship environment. You will build and coach a high-performing team, elevate service standards, and execute clienteling and omni-channel sales strategies to deliver premium customer experiences.

The role emphasizes brand-aligned leadership, visual storytelling, and operational excellence across scheduling, cash handling, and inventory control, with a focus on inclusivity and team growth.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment, Strong English language proficiency.

Responsibilities

• Lead the store to maximize productivity and profitability through clienteling, omni-channel sales, and operational excellence.
• Recruit, onboard, train, and motivate a high-performing team with brand values.
• Forecast, plan, and deliver against sales and productivity goals; analyze reports and trends to identify opportunities.
• Communicate the brand aesthetic and storytelling through visual merchandising and store standards.
• Oversee scheduling, payroll, cash handling, and loss prevention to ensure compliance and efficiency.

Skills

Sales leadership

Coaching

Stakeholder management

Time management

Data-driven decision making

Communication

Tools

Microsoft Office

CRM/clienteling tools

Job description

Kate Spade New York is seeking a store leader to drive productivity and profitability in its flagship environment. You will build and coach a high-performing team, elevate service standards, and execute clienteling and omni-channel sales strategies to deliver premium customer experiences.

The role emphasizes brand-aligned leadership, visual storytelling, and operational excellence across scheduling, cash handling, and inventory control, with a focus on inclusivity and team growth.