Store Leader — Luxury Retail & Clienteling Expert

Tapestry, Inc.; Charlotte (NC); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving results through clienteling, omni-channel sales, and strong operations.

You will recruit, coach, and motivate a diverse team, own store financial performance, analyze selling reports, coordinate with visual/merchandising, HR, and marketing, and uphold brand standards in a fast-paced luxury retail environment.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office; familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.

Responsibilities

• Model service behaviors and selling standards to ensure a premium client experience.
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values.
• Take ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Communicate brand aesthetics and maintain compelling visual storytelling through displays and windows.
• Oversee all operational procedures including scheduling, cash handling, and loss prevention.

Skills

Store leadership

Coaching & development

Customer service excellence

CRM familiarity

Microsoft Office

Tools

CRM system

Microsoft Office

Job description

Kate Spade New York is seeking a Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving results through clienteling, omni-channel sales, and strong operations.

You will recruit, coach, and motivate a diverse team, own store financial performance, analyze selling reports, coordinate with visual/merchandising, HR, and marketing, and uphold brand standards in a fast-paced luxury retail environment.