Store Leader – Luxury Retail | Flexible Schedule & Benefits

kate spade new york; Castle Rock (CO); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Castle Rock, CO, is seeking a store leader to maximize productivity by building a high-performing team, elevating service, and driving results through clienteling, omni-channel sales, and operational excellence.

You will recruit and coach a diverse team, own store finances, analyze sales trends, collaborate with visual and merchandising teams, and ensure brand storytelling in displays while maintaining robust loss prevention and store operations.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Model service behaviors and selling standards to deliver a premium client experience.
• Drive clienteling and omni-channel strategies with CRM usage and KPI targets.
• Empower the team to resolve issues quickly and share customer feedback.
• Recruit, onboard and coach a high-performing team with regular evaluations.
• Set goals, provide coaching, and address underperformance with development plans.
• Build bench strength and foster inclusive, diverse culture.
• Own store financials by forecasting, planning, and delivering sales goals.
• Analyze selling reports to identify opportunities and drive actions.
• Collaborate with leadership across departments to execute strategies.
• Communicate brand aesthetic and ensure visual storytelling in displays.
• Oversee operations: opening/closing, cash handling, security, loss prevention.
• Schedule and payroll within budget; protect inventory.
• Lead meetings for alignment and policy compliance; use MS Office/CRM.

Skills

Store leadership

Sales leadership

Communication

Stakeholder management

Conflict mediation

Time management

Data-driven decision-making

English proficiency

Fast-paced environment

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

CRM/clienteling tools

Social media literacy

Live/virtual selling trends

Job description

Kate Spade New York in Castle Rock, CO, is seeking a store leader to maximize productivity by building a high-performing team, elevating service, and driving results through clienteling, omni-channel sales, and operational excellence.

You will recruit and coach a diverse team, own store finances, analyze sales trends, collaborate with visual and merchandising teams, and ensure brand storytelling in displays while maintaining robust loss prevention and store operations.