Luxury Store Leader: Elevate Service & Growth

Tapestry (Coach/Kate Spade); Castle Rock (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

Kate Spade New York, a global lifestyle brand, seeks a Store Leader in Castle Rock, CO to maximize productivity and deliver premium client experiences. You will lead a high-performing team, coach associates, and drive sales through clienteling and omni-channel initiatives.

You will forecast performance, analyze selling reports, and collaborate with visual, operations, HR, merchandising, and marketing to execute brand-aligned strategies while maintaining exceptional service.

Qualifications

• 3+ years of store leadership in retail; luxury/premium experience preferred.
• Proven sales leadership, coaching and data-driven decision-making.
• Proficiency in Microsoft Office and familiarity with CRM/clienteling tools.

Responsibilities

• Model service behaviors and selling standards to ensure a premium client experience.
• Drive clienteling and omni-channel strategies with CRM usage and proactive outreach.
• Empower the team to resolve customer issues swiftly and leverage social selling when applicable.
• Collect and share customer feedback and product insights with leadership.
• Oversee scheduling, cash handling, and store operations for efficiency.

Skills

Store leadership

Coaching

Clienteling

Omni-channel

CRM tools

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Kate Spade New York, a global lifestyle brand, seeks a Store Leader in Castle Rock, CO to maximize productivity and deliver premium client experiences. You will lead a high-performing team, coach associates, and drive sales through clienteling and omni-channel initiatives.

You will forecast performance, analyze selling reports, and collaborate with visual, operations, HR, merchandising, and marketing to execute brand-aligned strategies while maintaining exceptional service.