Store Leader: Luxury Brand, Team Growth & Clienteling

Tapestry, Inc.; Castle Rock (CO); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking an experienced Store Leader to drive productivity and profitability in a fast-paced luxury retail environment in Castle Rock, CO. You will coach a high-performing team, lead clienteling efforts, and execute omni-channel strategies while maintaining brand standards and operational excellence.

You will forecast sales, analyze trends, and collaborate with cross-functional partners to optimize customer experience, securing strong KPIs and a premium client experience

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.

Responsibilities

• Lead the store to maximize productivity and profitability through clienteling, omni-channel sales, and operational excellence.
• Model Kate Spade New York service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies using CRM/clienteling tools, proactive outreach, and KPI achievement.
• Recruit, onboard, train, and motivate a high-performing team that reflects brand values with ongoing coaching.
• Forecast, plan, and deliver against sales and productivity goals; analyze reports and identify opportunities.
• Ensure visual directives and store maintenance standards; oversee opening/closing, cash handling, and security.

Skills

Store leadership

Coaching

Communication

Data-driven decisions

CRM/clienteling tools

Social media literacy

Live/virtual selling

Tools

Microsoft Office

CRM/clienteling tools

Job description

Kate Spade New York is seeking an experienced Store Leader to drive productivity and profitability in a fast-paced luxury retail environment in Castle Rock, CO. You will coach a high-performing team, lead clienteling efforts, and execute omni-channel strategies while maintaining brand standards and operational excellence.

You will forecast sales, analyze trends, and collaborate with cross-functional partners to optimize customer experience, securing strong KPIs and a premium client experience