Store Leader - Luxury Brand, Omnichannel & Team Builder

kate spade new york; Oak Brook (IL); Vor Ort; USD 53.000 - 71.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Zusammenfassung

Kate Spade New York in Oak Brook, IL seeks a dynamic Store Leader to drive sales, clienteling, and premium service excellence. You will recruit and train a high-performing team, forecast performance, and own store financials while upholding our brand standards.

Collaborate with cross-functional partners, oversee visual merchandising and operations, and leverage CRM tools to optimize conversions, AOV, and KPI results in a fast-paced luxury retail environment.

Qualifikationen

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Aufgaben

• Model service behaviors and selling standards to deliver premium client experience.
• Drive clienteling and omni-channel strategies with CRM usage and KPIs.
• Empower team to resolve customer issues and leverage social selling programs.
• Collect and share customer feedback and product insights with leadership.
• Recruit, onboard, train, and motivate a high-performing team.
• Set goals and provide coaching and evaluations.
• Oversee store operations, schedules, payroll, and cash handling.

Kenntnisse

Store leadership

Coaching

CRM usage

Data-driven decisions

Social selling

Microsoft Office

Tools

Microsoft Office

CRM tools

Live/virtual selling tools

Jobbeschreibung

Kate Spade New York in Oak Brook, IL seeks a dynamic Store Leader to drive sales, clienteling, and premium service excellence. You will recruit and train a high-performing team, forecast performance, and own store financials while upholding our brand standards.

Collaborate with cross-functional partners, oversee visual merchandising and operations, and leverage CRM tools to optimize conversions, AOV, and KPI results in a fast-paced luxury retail environment.