Store Leader: Luxury Retail & Customer Experience

Tapestry, Inc.; Arkansas; On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition

Job summary

Kate Spade New York is seeking a dynamic store leader to drive performance, elevate the client experience, and build a high-performing team. You will lead selling strategies, coach the staff, and ensure exceptional service through clienteling, omni-channel sales, and operational excellence.

The role includes managing store financials, forecasting, and partnerships with visual and merchandising teams, while upholding brand standards and a diverse, inclusive culture.

Qualifications

• 3+ years of store leadership in luxury retail or premium service.
• Experience coaching and developing teams; strong communication and stakeholder management.
• Proficiency in Microsoft Office; familiarity with CRM/clienteling tools and live/virtual selling trends.
• Strong English language proficiency and ability to work a flexible schedule (nights, weekends, peak season).

Responsibilities

• Lead the store to maximize productivity and profitability through clienteling, omni-channel sales, and outstanding service.
• Recruit, onboard, train, and motivate a high-performing team; set goals and conduct regular performance reviews.
• Own store financial performance: forecast, plan, and deliver against sales and productivity targets; analyze selling reports.
• Collaborate with visual, operations, HR, merchandising, and marketing to execute brand-aligned strategies.
• Uphold brand standards in visual merchandising and store operations; ensure compliance with policies and loss prevention.

Skills

Store leadership

People management

CRM / clienteling

Coaching & development

Communication

English proficiency

Brand & visuals

Data-driven decisions

Tools

Microsoft Office

CRM systems

Live/virtual selling tools

Job description

Kate Spade New York is seeking a dynamic store leader to drive performance, elevate the client experience, and build a high-performing team. You will lead selling strategies, coach the staff, and ensure exceptional service through clienteling, omni-channel sales, and operational excellence.

The role includes managing store financials, forecasting, and partnerships with visual and merchandising teams, while upholding brand standards and a diverse, inclusive culture.