Store Leader - Luxury Retail, Clienteling & Growth

Tapestry (Coach/Kate Spade); Clinton (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

kate spade new york is seeking a Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving results through clienteling, omni-channel sales, and operational excellence. You will set the tone, model brand behaviors, and foster an inclusive culture where associates thrive as their authentic selves.

Responsibilities include recruiting, coaching, forecasting store performance, collaborating with cross-functional partners, and ensuring

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Strong English language proficiency. (for EU)

Responsibilities

• Model service behaviors and selling standards to ensure a premium client experience.
• Drive clienteling and omni-channel strategies with CRM usage and proactive outreach.
• Empower the team to resolve customer issues swiftly and leverage social selling programs.
• Collect and share customer feedback and product insights with leadership.
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values.
• Forecast, plan, and deliver against sales and productivity goals.
• Collaborate with leadership and cross-functional partners to execute strategies that drive results.
• Oversee visual merchandising and brand storytelling through displays and windows.
• Manage scheduling, payroll within budget, and ensure policy compliance.
• Ensure inventory integrity through accurate markdowns, transfers, damages, shipping, and receiving.

Skills

Store leadership

Coaching & development

Clienteling

Omni-channel selling

Financial forecasting

Tools

CRM software

Microsoft Office

Job description

kate spade new york is seeking a Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving results through clienteling, omni-channel sales, and operational excellence. You will set the tone, model brand behaviors, and foster an inclusive culture where associates thrive as their authentic selves.

Responsibilities include recruiting, coaching, forecasting store performance, collaborating with cross-functional partners, and ensuring