Luxury Store Leader - Clienteling & Omnichannel Growth

Tapestry (Coach/Kate Spade); Central Valley (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Kate Spade New York in New York is seeking a Store Leader to drive productivity, elevate client service, and coach a high-performing team. You will lead clienteling, omni-channel initiatives, and daily operations, while owning store performance and standards.

The role requires at least 3+ years of leadership in luxury retail, strong communication skills, and a proven ability to mentor and develop talent in a fast-paced environment.

Qualifications

• 3+ years of store leadership in retail or service.
• Proven sales leadership, coaching and development, stakeholder management, and data-driven decision-making.
• Proficiency in Microsoft Office and familiarity with CRM/clienteling tools.
• Strong English language proficiency.

Responsibilities

• Client & Service Excellence: Model service behaviours, coaching in real time to ensure a premium client experience.
• Leadership & Talent Development: Recruit, onboard, train, and motivate a high-performing team with ongoing coaching.
• Business Ownership & Planning: Forecast, plan, and deliver against sales and productivity goals; analyze trends.
• Brand Equity & Visual Merchandising: Communicate brand aesthetics and ensure compelling storytelling through displays.
• Operational Excellence & Compliance: Manage opening/closing, cash handling, scheduling, and loss prevention.

Skills

Store leadership

Sales leadership

Communication

Time management

Tools

CRM/clienteling tools

Microsoft Office

Job description

Kate Spade New York in New York is seeking a Store Leader to drive productivity, elevate client service, and coach a high-performing team. You will lead clienteling, omni-channel initiatives, and daily operations, while owning store performance and standards.

The role requires at least 3+ years of leadership in luxury retail, strong communication skills, and a proven ability to mentor and develop talent in a fast-paced environment.