Store Leader: Luxury Brand & Clienteling Expert

Tapestry (Coach/Kate Spade); Napa (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

kate spade new york in Napa shop is seeking a dynamic Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving results through clienteling and omni-channel strategies.

You will lead recruitment, coaching, scheduling, visual standards, and daily store operations while fostering an inclusive culture that reflects the brand values.

Qualifications

• 3+ years of store leadership in retail or luxury/premium environments.
• Proven sales leadership, coaching and development, stakeholder management, and data-driven decision-making.
• Proficiency with Microsoft Office; familiarity with CRM/clienteling tools; social selling skills.
• Ability to work in a fast-paced environment with strong English communication.

Responsibilities

• Model service behaviors and selling standards to deliver premium client experiences.
• Lead clienteling and omni-channel strategies with proactive outreach and KPI achievement.
• Recruit, onboard, train, and motivate a high-performing team; provide ongoing coaching and evaluations.
• Set goals, manage scheduling, and ensure payroll within budget to optimize coverage.
• Maintain brand standards in visual merchandising and store maintenance; ensure compliance with policies and loss prevention.

Skills

Store leadership

Coaching & development

Customer service

CRM/clienteling

Microsoft Office

Data-driven decision-making

Tools

CRM software

Microsoft Office

Job description

kate spade new york in Napa shop is seeking a dynamic Store Leader to maximize productivity and profitability by building a high-performing team, elevating service, and driving results through clienteling and omni-channel strategies.

You will lead recruitment, coaching, scheduling, visual standards, and daily store operations while fostering an inclusive culture that reflects the brand values.