Luxury Store Leader - Clienteling & Omni-Channel Growth

Tapestry (Coach/Kate Spade); Fort Worth (TX); On-site; USD 75,000 - 100,000; Full time

Job summary

Kate Spade New York is seeking a Store Leader to maximize productivity and profitability by building a high-performing team and elevating service standards across clienteling, omni-channel sales, and operations. You will set the tone, model brand behaviors, and foster an inclusive culture while driving sales performance and ensuring exceptional client experiences across the store.

Experience in luxury retail leadership and proficiency with CRM tools and Microsoft Office is required, as is the

Qualifications

• 3+ years of store leadership in luxury retail.
• Proven sales leadership and data-driven decisions.
• Strong communication and team coaching skills.
• Fluent English.

Responsibilities

• Lead the store to maximize productivity and profitability.
• Coach staff to deliver premium client experiences.
• Drive clienteling and omni-channel strategies.
• Oversee scheduling, payroll, and store operations.
• Ensure loss prevention and compliance.

Skills

Store leadership

Customer service

CRM tools

Omni-channel

Coaching

Budgeting

Microsoft Office

Tools

Microsoft Office

CRM systems

Job description

Kate Spade New York is seeking a Store Leader to maximize productivity and profitability by building a high-performing team and elevating service standards across clienteling, omni-channel sales, and operations. You will set the tone, model brand behaviors, and foster an inclusive culture while driving sales performance and ensuring exceptional client experiences across the store.

Experience in luxury retail leadership and proficiency with CRM tools and Microsoft Office is required, as is the