Store Leader: Luxury Brand & Clienteling Expert

Tapestry, Inc.; Charlotte (NC); Sur place; USD 41 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Résumé du poste

Kate Spade New York in Charlotte seeks an experienced store leader to drive profitability and exceptional client service. You will coach a high-performing team, implement clienteling and omni-channel strategies, and manage daily operations with a focus on brand standards and inclusivity.

You will forecast sales, analyze trends, and collaborate with cross-functional partners to deliver strategic initiatives. Experience in luxury retail, strong communication, and CRM proficiency are essential.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsabilités

• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs.
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
• Coordinate with cross-functional partners to execute strategies that drive results.
• Communicate brand aesthetics and ensure visual storytelling through displays and windows.
• Oversee operational procedures including opening/closing, cash handling, payroll, and inventory control.
• Ensure compliance with loss prevention, safety, and policy standards; lead store meetings for alignment.
• Utilize Microsoft Office and CRM systems to manage reporting and tasks.

Connaissances

Store leadership

Sales leadership

CRM tools

Microsoft Office

Social media literacy

Live/virtual selling

Communication

Time management

Data-driven decision making

Outils

CRM systems

Microsoft Office

Description du poste

Kate Spade New York in Charlotte seeks an experienced store leader to drive profitability and exceptional client service. You will coach a high-performing team, implement clienteling and omni-channel strategies, and manage daily operations with a focus on brand standards and inclusivity.

You will forecast sales, analyze trends, and collaborate with cross-functional partners to deliver strategic initiatives. Experience in luxury retail, strong communication, and CRM proficiency are essential.