Store Leader: Luxury Brand & Clienteling Champion

Kate Spade; Milpitas (CA); On-site; USD 80,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Kate Spade New York in Milpitas, CA, seeks a store leader to maximize productivity and profitability by building a high-performing team and elevating the store’s service environment.

You will drive clienteling, omni-channel strategies, and operational excellence, coaching in real time, sharing customer insights, and collaborating with cross-functional partners to deliver results and a premium brand experience.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.

Responsibilities

• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring CRM/client book usage, proactive outreach, and KPI achievement.
• Recruit, onboard, train, and motivate a high-performing team with clear goals and ongoing coaching.
• Collaborate with leadership and cross-functional partners to execute strategies that drive results.
• Oversee store operations, scheduling, and payroll; ensure inventory integrity and loss prevention.

Skills

Leadership

Coaching

Communication

Data-driven

CRM Tools

Tools

Microsoft Office

Microsoft Excel

CRM Tools

Job description

Kate Spade New York in Milpitas, CA, seeks a store leader to maximize productivity and profitability by building a high-performing team and elevating the store’s service environment.

You will drive clienteling, omni-channel strategies, and operational excellence, coaching in real time, sharing customer insights, and collaborating with cross-functional partners to deliver results and a premium brand experience.