Luxury Store Leader: Team Builder & Omni-Channel Growth

Tapestry, Inc.; Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Store Leader in Los Angeles to maximize productivity and profitability by building a high-performing team and elevating the service environment.

You will lead clienteling, omni-channel sales, and operational excellence while modeling brand behaviors and fostering an inclusive culture. The role requires 3+ years of leadership in luxury retail and a strong command of English.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.

Responsibilities

• Model brand service behaviors and selling standards; coach in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies with CRM/client book usage and KPI achievement.
• Recruit, onboard, train, and motivate a high-performing team that reflects the brand values.
• Forecast, plan, and deliver against sales and productivity goals; analyze business trends to identify opportunities.
• Ensure visual merchandising and store maintenance align with brand directives; manage scheduling and payroll within budget.

Skills

Store leadership

Sales coaching

CRM usage

Data-driven decisions

English proficiency

Tools

Microsoft Office

CRM tools

Live/virtual selling

Job description

Kate Spade New York is seeking a Store Leader in Los Angeles to maximize productivity and profitability by building a high-performing team and elevating the service environment.

You will lead clienteling, omni-channel sales, and operational excellence while modeling brand behaviors and fostering an inclusive culture. The role requires 3+ years of leadership in luxury retail and a strong command of English.